Orders fulfillment
Wacaco's policy is to ship either the following or the second working day after an order is received. When there is a large influx of orders, such as immediately following a new product announcement or during big sales events, the shipping may take a few extra days as we catch up.
Products are shipped from multiple fulfillment centers across the world (US, EU, CN) depending on stock availability. If you want to ensure the products will be shipped from a close location to your delivery address, please drop an email to support@wacaco.com prior to placing your order. New released and personalized products are shipped from the production site (CN).
If an order includes one product not in stock in one of our fulfillment center (US, EU), the whole order will be shipped from the production site (CN).
VAT for e-commerce
Following the 2021 European VAT directives, all orders shipped to the EU are now subject to VAT.
关税
When Goods are being ordered, import duties and taxes may be incurred once they reach the country of destination. We are not responsible for such charges and We undertake to make no calculations or estimates in this regard. These charges must be paid by the recipient of the parcel. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and We cannot guarantee that the packaging of your Goods will be free of signs of tampering.
如果产生了进口关税，则在支付费用之前您将不会收到包裹。 如果拒付关税，包裹将被当地的海关扣留大约 3 周。3周后，如果您仍未支付关税，包裹将会被退回给我们，我们将不得不支付这笔费用以及额外的包裹退货邮费。货物被退回后，我们将安排订单的退款，但相关因此而产生的进口关税和税费将会从订单退款中扣除。请注意，对于您的订单可能产生的任何进口关税和税款，我们概不负责退款。
地址错误
由于买家留下错误地址而导致包裹未能送达的情况，我们不负任何责任。如因提供的运输信息不正确而要求重新投递正确地址的包裹都必须收取额外的运输费：标准运输方式收USD 20.00 ，快递运输方式收USD 40.00 。如果订单在发货后取消，这些费用将从退款中扣除。
运送方式
如我方认为有更合理的运输方式，我方有权改变去往目的地的运输方式，并在您的订单上注明。
送达时间
The delivery time frames are for reference only. There is no guarantee that the parcel will arrive within the defined time. Transit times can vary based on the shipping location, weather condition, custom inspection...we cannot be held responsible for third party delays. For international orders, please bear this in mind when choosing a less expensive carrier, since resolving any issue can be a long process.
Delivery time frames for orders shipped from the production site (CN):
Africa - Minimum 4 to 6 weeks to arrive at destination.
Asia - Minimum 2-3 weeks to arrive at destination.
Europe -Minimum 2 to 3 weeks to arrive at destination.
North America - Minimum 2 to 3 weeks to arrive at destination.
Central America - Minimum 3 to 4 weeks to arrive at destination.
South America - Minimum 4 to 6 weeks to arrive at destination.
Oceania - Minimum 2 to 3 weeks to arrive at destination.
Hong Kong/Macau - Minimum 3 to 5 days to arrive at destination.
Taiwan - Minimum 5 to 8 days to arrive at destination.
Delivery time frames for orders shipped from US fulfillment center:
US - Minimum 3 to 5 days to arrive at destination.
Canada - Minimum 3 to 5 days to arrive at destination.
Mexico - Minimum 5 to 8 days to arrive at destination.
Delivery time frames for orders shipped from EU fulfillment center:
Austria, Belgium, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Ireland, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Romania, United Kingdom - Minimum 3 to 8 days to arrive at destination.
Delivered countries with free shipping
We offer free shipping for the following countries: Australia, Austria, Belgium, Cambodia, Canada, Czechia, Denmark, Estonia, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Israel, Ireland, Italy, Japan, Luxembourg, Macao, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Spain, South Korea, Sweden, Taiwan, Thailand, United Kingdom, United States, Vietnam.
Other delivered countries
With the addition of some shipping fees (those extra charges will be calculated at checkout) we deliver to the following countries: Algeria, Andorra, Argentina, Azerbaijan, Belarus, Brazil, Brunei, Bulgaria, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Dominica, Ecuador, El Salvador, Finland, Honduras, Iceland, Ireland, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lithuania, Malta, Morocco, Myanmar (Burma), Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion Island, Romania, Saudi Arabia, Slovenia, Sri Lanka, Switzerland, Turkey, Ukraine, United Arab Emirates, Uruguay, Venezuela.